Cancellation & Refund Policy
Understanding our policies for orders, returns, and exchanges
Order Cancellation
You can request cancellation within 24 hours of payment processing.
Full refund will be issued (excluding payment portal charges).
Submit cancellation request via:
Email to contact@akriti.tech with order number and payment confirmation.
Returns & Refunds
No returns permitted after the 24-hour cancellation period.
All sales are final.
This policy applies to all products.
Exchange Policy
Full product exchanges are not offered on any or all of our products.
Only defective/damaged parts under warranty can be replaced.
In certain cases we may ask for the machine to be sent back to us for a comprehensive service / repair and will be determined on a case by case basis only.
Read our warranty policy here.
Legal Information
All times measured in Indian Standard Time (Asia/Kolkata).
Legal jurisdiction: Bangalore, Karnataka, India.
Shipping address for approved returns / defective parts:
Warehouse No.1 & 2, Site# 14/5 and 62,
Kyalasanahalli, 4th Cross, KRC Road,
Main Road, Bangalore, Karnataka, India 560077
Email: contact@akriti.tech
(with order number and payment confirmation)