Terms & Conditions of Sales & Service

Online Store Terms and Conditions

ATTENTION: PLEASE READ THESE TERMS OF USE (“TERMS”) CAREFULLY BEFORE USING THIS WEBSITE (“SITE”). USING THIS SITE INDICATES THAT YOU HAVE READ AND ACCEPT THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THIS SITE. THESE TERMS GOVERN YOUR USE OF THE SITE, ANY CONTENT (SUCH AS TEXT, DATA, INFORMATION, SOFTWARE, GRAPHICS, OR PHOTOGRAPHS) THAT AKRITI PRECISION SYSTEMS PRIVATE LIMITED MAY MAKE AVAILABLE THROUGH THE SITE (COLLECTIVELY, “MATERIALS”) AND ANY SERVICES THAT AKRITI PRECISION SYSTEMS PRIVATE LIMITED MAY PROVIDE THROUGH THE SITE (COLLECTIVELY, “SERVICES”). THE SITE, MATERIALS, AND SERVICES ARE REFERRED TO IN THESE TERMS COLLECTIVELY AS THE “WEBSITE.” ANY USAGE OF THE TERMS “US”, “WE”,  “OUR” REFERS TO ONLY AKRITI PRECISION SYSTEMS PRIVATE LIMITED.
We provides you the AKRITI PRECISION SYSTEMS PRIVATE LIMITED Online store (‘Store’ or ‘Website’) services subject to the notices, terms, and conditions set forth herein. In addition, when you use any AKRITI PRECISION SYSTEMS PRIVATE LIMITED Online store service, you may be subject to the rules, guidelines, policies, terms and conditions applicable to such service, and may be incorporated by reference. We reserve the right to change the services provided through the online store and/or these terms and conditions at any time. We retain the right to deny access to anyone who we believe has violated these terms and conditions.

Disclaimer

THE WEBSITE IS PROVIDED “AS IS” AND “WITH ALL FAULTS” AND THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE WEBSITE IS WITH YOU. EXCEPT AS OTHERWISE STATED IN THESE TERMS, SHOULD THE MATERIALS OR SERVICES PROVE DEFECTIVE, YOU, AND NOT US, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING AND REPAIR. AKRITI PRECISION SYSTEMS PRIVATE LIMITED EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO THE WEBSITE (INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY THAT THE OUR WEBSITE WILL MEET YOUR REQUIREMENTS OR THAT OUR WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE OR THAT DEFECTS IN THE AKRITI PRECISION SYSTEMS PRIVATE LIMITED WEBSITES WILL BE CORRECTED. WE MAKE NO WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR WEBSITE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEBSITES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH OUR WEBSITE OR FROM AKRITI PRECISION SYSTEMS PRIVATE LIMITED, OR THEIR SUPPLIERS (OR THE RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY SUCH ENTITIES) (COLLECTIVELY, “THE AKRITI PRECISION SYSTEMS PRIVATE LIMITED PARTIES”) SHALL CREATE ANY WARRANTY. AKRITI PRECISION SYSTEMS PRIVATE LIMITED DISCLAIMS ALL EQUITABLE INDEMNITIES.

Role of AKRITI PRECISION SYSTEMS PRIVATE LIMITED and Service Provider

The AKRITI PRECISION SYSTEMS PRIVATE LIMITED online portal is developed, maintained and updated by AKRITI PRECISION SYSTEMS PRIVATE LIMITED. The process of payment authorization portions of a transaction are managed by the Service provider. As stated, Service Provider shall be solely responsible for payment confirmation of all orders successfully placed through the Store limited to payment processing only. In no event shall AKRITI PRECISION SYSTEMS PRIVATE LIMITED, its affiliates, directors, officers, agents, consultants or employees etc. be liable for any payment transaction issues made through the AKRITI PRECISION SYSTEMS PRIVATE LIMITED Online store. You hereby to the fullest extent permissible waive any and all claims that you may have against AKRITI PRECISION SYSTEMS PRIVATE LIMITED and its Representatives arising as a result of or in relation to the AKRITI PRECISION SYSTEMS PRIVATE LIMITED online store or purchases made through the AKRITI PRECISION SYSTEMS PRIVATE LIMITED Online store including, inter-alia, claims relating to payment of the products.

Use of the AKRITI PRECISION SYSTEMS PRIVATE LIMITED Online store

Certain areas of the OUR website (e.g., chat rooms or customer ratings and review areas) may permit you to submit feedback, information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials (each, a “User Submission”). By submitting a User Submission, you grant to OUR an irrevocable, perpetual, transferable, non-exclusive, royalty free, worldwide, license (sub-licensable through multiple tiers) to (a) use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your User Submissions (or any modification thereto), in whole or in part, in any format or medium now known or later developed and (b) use (and permit others to use) your User Submission in any manner and for any purpose (including, without limitation, commercial purposes) that OUR deems appropriate in its sole discretion (including, without limitation, to incorporate your User Submission or any modification thereto, in whole or in part, into any technology, product, or service). OUR reserves the right to display advertisements in connection with User Submissions and to use User Submissions for advertising and promotional purposes. OUR may, but is not obligated to, pre-screen User Submissions or monitor any area of the OUR website through which User Submissions may be submitted. You agree that you are solely responsible for all of your User Submissions. OUR is not required to host, display, or distribute any User Submissions on or through the OUR website and may remove at any time or refuse any User Submissions for any reason. OUR is not responsible for any loss, theft, or damage of any kind to any User Submissions. OUR does not want to receive any User Submission that is confidential. You understand and agree that any User Submission will be considered non-confidential and non-proprietary and that OUR will be free to disclose your User Submission to any third party absent any obligation of confidence on the part of the recipient. OUR does not guarantee that you will have any recourse through OUR or any third party to edit or delete any User Submission you have submitted.By submitting any User Submission, you represent and warrant that:

you are at least 18 years old;

you own all rights in your User Submissions (including, without limitation, all rights to the audio, video, or digital recording and the performance contained in your User Submissions) or, alternatively, you have acquired all necessary rights in your User Submissions to enable you to grant to US the rights in your User Submissions described herein;

you have paid and will pay in full all license fees, clearance fees, and other financial obligations, of any kind, arising from any use or commercial exploitation of your User Submissions;

you are the individual pictured and/or heard in your User Submissions or, alternatively, you have obtained permission from each person (including consent from parents or guardians for any individual under the age of eighteen (18)) who appears and/or is heard in your User Submissions to grant the rights to US described herein;

your User Submissions do not infringe the copyright, trademark, patent, trade secret, or other intellectual property rights, privacy rights, or any other legal or moral rights of any third party; you voluntarily agree to waive all “moral rights” that you may have in your User Submission;

any information contained in your User Submission is not known by you to be false, inaccurate, or misleading;

your User Submission does not violate any Law (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising);

your User Submission is not, and may not reasonably be considered to be, defamatory, libelous, hateful, racially, ethnically, religiously, or otherwise biased or offensive, unlawfully threatening, or unlawfully harassing to any individual, partnership, or corporation, vulgar, pornographic, obscene, or invasive of another’s privacy;

you were not and will not be compensated or granted any consideration by any third party for submitting your User Submission;

your User Submission does not incorporate materials from a third party web site, or addresses, email addresses, contact information, or phone numbers (other than your own);

your User Submission does not contain any viruses, worms, spyware, adware, or other potentially damaging programs or files;

your User Submission does not contain any information that you consider confidential, proprietary, or personal; and

your User Submission does not contain or constitute any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation.

Other agreements; software, services or access

WE may provide products (such as hardware or software) services (such as hardware maintenance or repair or software maintenance, installation, or training) or access to OUR Website under the terms of a separate agreement between you and AKRITI PRECISION SYSTEMS PRIVATE LIMITED (each, an “Other Agreement”). OUR obligations with respect to any product, service, or access that it makes available to you under any Other Agreement shall be governed solely by the Other Agreement under which such product or service is provided and these Terms shall not be deemed or construed to alter the terms of such Other Agreements. For example, the use of any software that is made available to download from OUR Website (“Software”) is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (“License Agreement”). You may not install any Software that is accompanied by or includes a License Agreement unless you first have agreed to the License Agreement terms. If no end user license agreement accompanies or is included with the Software, then such Software shall be deemed to be Materials hereunder and these Terms shall govern your use of such Software. FURTHER REPRODUCTION OR REDISTRIBUTION OF ANY SOFTWARE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE LICENSE AGREEMENT ACCOMPANYING OR INCLUDED WITH SUCH SOFTWARE.

Your Account

You are solely responsible for maintaining the confidentiality of your account and password in respect of the Store.

Trademarks

AKRITI PRECISION SYSTEMS, AKRITI.TECH, CXC and any other product or service name or slogan or logo contained in OUR Website are trademarks of AKRITI PRECISION SYSTEMS PRIVATE LIMITED and its suppliers or licensors and may not be copied, imitated, or used, in whole or in part, without the prior written permission of AKRITI PRECISION SYSTEMS PRIVATE LIMITED or the applicable trademark holder. Ownership of all such trademarks and the goodwill associated therewith remains with AKRITI PRECISION SYSTEMS PRIVATE LIMITED or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing any name, trademark, or product or service name of AKRITI PRECISION SYSTEMS PRIVATE LIMITED without AKRITI PRECISION SYSTEMS PRIVATE LIMITED’s prior written permission. In addition, the look and feel of the Site (including all page headers, custom graphics, button icons, and scripts) is the service mark, trademark, and/or trade dress of AKRITI PRECISION SYSTEMS PRIVATE LIMITED and may not be copied, imitated, or used (in whole or in part) without AKRITI PRECISION SYSTEMS PRIVATE LIMITED’s  prior written permission. Reference to any products, services, processes, or other information, by trade name, trademark, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by AKRITI PRECISION SYSTEMS PRIVATE LIMITED.

Information Errors

Neither AKRITI PRECISION SYSTEMS PRIVATE LIMITED nor Service Provider undertakes that the information on the Store is correct or accurate at all times. In the event of information regarding a product being found incorrect due to any reason whatsoever, Service Provider shall have the right to refuse or cancel any orders placed for such product(s). If your credit card has already been charged for such a cancelled order, Service Provider shall issue a refund of the transaction through your original mode of payment to a maximum extent of the original amount paid.

Modifications to these Terms

AKRITI PRECISION SYSTEMS PRIVATE LIMITED may, in its sole and absolute discretion, change these Terms from time to time. AKRITI PRECISION SYSTEMS PRIVATE LIMITED will post notice of such changes on the applicable Site. If you object to any such changes, your sole recourse shall be to cease using the OUR website. Continued use of OUR Website following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Certain provisions of these Terms may be superseded by expressly-designated legal notices or terms located on particular pages of the OUR Website and, in such circumstances, the expressly-designated legal notice or term shall be deemed to be incorporated into these Terms and to supersede the provision(s) of these Terms that are designated as being superseded.

Order Placement

You can place orders for any of the products & services listed in the website. Acceptance of order is subject is both payment receipt and stock availability. We however reserves its right to refuse to execute any transaction/s with any customer without assigning any reason/s whatsoever. Upon receiving the payment, an order number is auto generated and appears as a message at the end of payment processing. This will also be mailed at the email ID provided by you at the time of entering the order. AKRITI PRECISION SYSTEMS PRIVATE LIMITED will initiate the order processing after payment receipt subject to stock availability at that point of time. Orders once placed with payment cannot be cancelled. However, if the customer wants to cancel the order, Cancellation charges may be applicable.

In case of upgrade related offers, The default merchandise will be replaced by the upgraded merchandise.

Payment

You can use various facilities, namely Credit card payment through payment gateways, EMI offers through select banks, Net banking available on the site for making payments. In case of use of Credit or Debit Cards or internet banking facilities to make payments, your information is secured through use of 128 bit Secure Socket Layer (“SSL”) technology. You agree, understand and confirm that the credit card used is lawfully owned or possessed by you and that you shall not pay or attempt to pay for Product(s) using fraudulent credit card information. Service Provider confirms that it shall use reasonable measures to ensure security of the information and will not be shared with third parties, unless required for fraud verifications or by law, regulation or court order. Neither AKRITI PRECISION SYSTEMS PRIVATE LIMITED nor Service Provider shall be liable for any credit card fraud.

Payment Gateway

There are multiple payment partners providing us with a payment gateway. All online transactions will be routed through one of our payment partners. Upon successful transaction, the payment partner will collect and remit the money to AKRITI PRECISION SYSTEMS PRIVATE LIMITED. AKRITI PRECISION SYSTEMS PRIVATE LIMITED upon receiving the payment will initiate order processing.

EMI

Select products may be offered on EMIs as a promotional offer. This EMI offer may be restricted to credit cards of select banks or the institutions offering them. The subvention charges may be partly or fully charged to the customer as part of the offer. Such EMI offers are subject to approval by the respective banks or the offering institutions.

Order Fulfillment

AKRITI PRECISION SYSTEMS PRIVATE LIMITED will initiate processing your order upon payment receipt for all orders. If there are any issues such as incomplete address, payment amount does not tally with order value, stock not available for one or complete set of products ordered and any such issues that could potentially delay the delivery, such orders will be referred to Customer Service Representatives (CSR). CSR will call or mail you to inform the issues. Only upon resolving the issues, the order will be processed.

Replacement, Returns & Cancellations Policy

Please refer to our Replacement, Returns & Cancellations Policy page for details.

Delivery & Acceptance of goods

AKRITI PRECISION SYSTEMS PRIVATE LIMITED will initiate the dispatch of goods through courier, postal or other means of transport as deemed fit, in original packing for our products. However in case of select products where additional packaging is required to secure the product from transit damage, Service Provider may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.

Courier will make two attempts to deliver the goods in a span of 3 days. If the premises are locked or if the nominated recipients are not available, it will be treated as un-deliverable and the courier will initiate return of goods to Service Provider. If such returned goods are to be redelivered without order cancellation, Service Provider can charge an additional 2% of the cost of goods or Rs.500/- whichever is higher towards the freight cost. However, if cancelled, Cancellation charges of 5% of cost of goods will also be charged additionally.

DOA (Deficient On Arrival) Policy

A product having hardware failure due to manufacturing defects within a period not exceeding 14 (fourteen) calendar days from the date of invoice and not repairable (part replacement) will be treated as DOA. In the event of a DOA, the consumer should contact AKRITI PRECISION SYSTEMS PRIVATE LIMITED using the contact information provided on the Contact Us page.

The first attempt shall be to repair and restore the product.
To be able to claim DOA the following aspects are taken into account:

The fault prevents the product from optimum performance

While returning your product, you should ensure that the original packaging, documentation and all the accessories, including, cables, motors, screws etc. that were part of the original shipment including packaging are available for return.

There should not be any physical damage to the Product, including dents, cracks, abrasion, holes, scratches or marks.

Attach a copy of sales slip inside the box with the following information: Case Number, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.

In case you notice the package contents missing or find physical damage while unpacking (dents, bumps, cracks, scratches) you should immediately contact the AKRITI PRECISION SYSTEMS PRIVATE LIMITED and arrange for sending the equipment back to the designated location

Standard Warranty

Please refer to the Warranties page for details and specifics.

Customer Communication

AKRITI PRECISION SYSTEMS PRIVATE LIMITED will communicate with you about your order and the purchased Product through any of the mode using email and telephone. You are requested to provide valid email address and telephone and/ or mobile number while registering. Please note that customers registered with DO Not Call list of the Telecom regulatory Authority of India will not be contacted. AKRITI PRECISION SYSTEMS PRIVATE LIMITED may contact you telephonically or through emails to introduce new offerings and in case of you do not want AKRITI PRECISION SYSTEMS PRIVATE LIMITED to contact you, you are requested to actively opt out by selecting the appropriate option while registering yourselves on the website.

When you visit the Site or send e-mails to AKRITI PRECISION SYSTEMS PRIVATE LIMITED, you are communicating with US electronically. We may respond to you by e-mail or by posting notices on the Site. You agree that all such notices, disclosures, and other communications that AKRITI PRECISION SYSTEMS PRIVATE LIMITED provides to you electronically satisfy any legal requirement that such communications be in writing.

Limitation of Liability

The liability, if any, of Service Provider and AKRITI PRECISION SYSTEMS PRIVATE LIMITED towards a user under this Agreement shall be limited to the amount payable by User to the Service Provider. Neither Service Provider nor AKRITI PRECISION SYSTEMS PRIVATE LIMITED shall be liable for any indirect, special or consequential costs or damages of whatever nature, including but not limited to, lost revenues or profits, downtime costs, loss or damage to data or other intangible losses, arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or otherwise. This provision does not limit either party’s liability for: unauthorized use of intellectual property, nor any liability which may not be excluded or limited by applicable law.

Personal, Commercial & Non assignable Use

By registering on the Website, User confirms that use of the Website shall be for his/her personal purpose or for any commercial purpose. User confirms that User’s right to access, use, deal with or transact at the Website cannot be assigned to any other person and custody of User ID and Password to access, deal with or transact at the Website shall be sole responsibility of User and User shall be responsible and liable for any misuse of User ID and Password assigned to User by the Company.

Indemnity

User shall at all times fully indemnify and hold harmless AKRITI PRECISION SYSTEMS PRIVATE LIMITED, Service Provider, their officers, directors, agents, employees, and associate companies, from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys’ fees, made by any third party and/or penalty imposed, due to and/or arising out of User’s breach of the Terms & Conditions and/or User’s violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User’s account, of any intellectual property and/or other right of any person and/or entity.

Governing Law and Jurisdiction

The transactions on this website shall be governed by, construed, interpreted, and enforced in accordance with the laws of India. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of Bangalore, Karnataka, India.

Force Majeure

AKRITI PRECISION SYSTEMS PRIVATE LIMITED and Service Provider shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason thereof if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein. Explanation: “Force Majeure Event” means any event due to any cause beyond the reasonable control of AKRITI PRECISION SYSTEMS PRIVATE LIMITED and/or Service Provider, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of AKRITI PRECISION SYSTEMS PRIVATE LIMITED and/or Service Provider hereto which prevents timely fulfillment of obligation of AKRITI PRECISION SYSTEMS PRIVATE LIMITED and/or Service Provider.

When do you get a refund for the cancelled order?

If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account.Typically refunds are processed in between 7-21 working days for credit cards and 5-7 working days for debit card and net banking orders.

GST compliance

Dear Valued Customer/User,

Please be informed that to ensure that we are GST compliant:

  • If you are GST registered person, providing correct GST detail is your sole responsibility
  • If you have not provided OR provided incorrect or wrong GST information, we will not be able to update the same after execution of order and billing done.
  • Providing GST detail of any third person who is not party of order placed by you is an offence under GST law.
  • Providing wrong billing and shipping address (which is not mentioned on your GST certificate) may result in GST loss to you
  • No claim for GST loss will be entertained due to above reasons. Neither AKRITI PRECISION SYSTEMS PRIVATE LIMITED nor Distributor shall be responsible because of GST loss due to above reasons.